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Thank you for contacting us!

My name is [rep’s name], and I’d be happy to assist you today.

Could you specify your request so that I can try to help you, or pass your message on to a colleague who will contact you ASAP?

Best,
[rep’s name]

P.S. If you like the content we post on our profile, how about you share our posts from time to time? It will help us reach more followers and grow our social media presence <3

Thank you for notifying us about the problem with your order.

We are sorry that you received a [faulty/damaged] product, and we promise that this issue will be resolved as soon as possible!

Please provide us with the following information so that we can start the return process:

Order number, which you can find in your confirmation email or on the package.
Details about the faulty product.
Description of the problem.

As soon as you provide us with more details, we will inform you about the next steps.

Best,
The [company] customer service team

We’re glad that you are interested in our [product/service].

As you may have noticed, this product is currently out of stock. However, it will be available again on the [date].

As we will be restocking a limited number of items, we recommend that you sign up for a reminder list. Once you add your email, our system will notify you when the desired [product/service] is in stock again.

Good luck and happy shopping!

Best,
[name of a representative] from the [company] team

Thank you for reaching out.

I’ve just checked the status of your order no. [order no.]. It has just been [packaged/shipped/delivered to a pick-up point], so you will receive it in [number of days] days.

You can track your order by following this link [link].

If you have any other questions, feel free to message me.

Best,
[name of a representative] from the [company] team

Thank you for messaging and notifying us about that situation. I’m sorry you had to wait for so long without being contacted by our team.

If you submitted your inquiry via email, contact form, or live chat, you should have received a confirmation email with a dedicated ticket number assigned to your inquiry.

Could you please check that message and let me know the number of your ticket?

I will check the status of your inquiry right after you give me these details and will get back to you with more information and the next steps.

Sorry for the inconvenience!

Regards,
The [company] customer service team